🔒 Privacy Policy

1. Introduction

Welcome to JanSetu. We are committed to protecting your privacy and ensuring the security of your personal information when using our civic engagement and blockchain-based grievance redressal platform. This policy explains what data we collect, how we use it, and the choices you have.

2. Information We Collect

Personal Information

• Full Name
• Email Address
• Phone Number
• Government ID (for identity verification)
• Location Data (district / state for complaint routing)
• Photos / Videos attached to reported civic issues

Automatically Collected Data

• IP Address
• Device Information & Browser Type
• Cookies & Session Tokens
• Usage Analytics (pages visited, actions taken)

3. Blockchain & Voting Privacy

Votes and complaint acknowledgements are recorded as encrypted blockchain transactions through our smart-contract layer. No personally identifiable information is stored on-chain. Blockchain records are anonymous and immutable.

4. How We Use Your Information

• Verify citizen identity and prevent fraudulent complaints
• Route grievances to the correct government department and region
• Authenticate voters in civic polls
• Send status-update notifications on your complaints
• Improve platform performance and user experience

5. Data Security

We implement industry-standard security practices including TLS/SSL encryption, bcrypt password hashing, two-factor authentication, secure cloud hosting, and role-based access control for government officials.

6. Data Sharing

We do not sell your personal data. Information may be shared only with authorised government departments to resolve your grievances, or as required by applicable Indian law.

7. Data Retention

Civic complaint records are retained as public-interest records for the duration required by government record-keeping guidelines. Blockchain records remain permanently stored but anonymised. Account data is deleted within 30 days of an account-deletion request where legally permitted.

8. Your Rights

• Access a copy of your personal data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for non-essential data processing

9. Children's Privacy

JanSetu is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

10. Contact Us

📧  support@jansetu.gov.in
📞  1800-XXX-XXXX (Toll Free)
🏛️  Ministry of Electronics & IT, New Delhi – 110003